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Last month, I was delighted to attend the West Midlands Tech Awards where REPL’s very own Cerys Johnson, CEO, won the ‘West Midlands Woman in Tech’ award. The award is…
There’s no denying that the high street is under siege. But savvy retailers are tapping into a secret weapon: data. Increasingly, the demands of peak trading periods need to replicated…
Predictions about the future of customer service paint a bleak picture for the human race: 85% of customer service interactions will take place using technology. 80% of companies already use…
Change is the new normal. Consumer expectations are shifting, technology is advancing, the high street is adapting. In this demanding environment, a major challenge among retailers is how to encourage…
Working with major retailers and brands, collaboratively we overcome the challenges of the digital revolution…
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