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Author: | August 21, 2017

Introduction Workforce Management (WFM) touches all kinds of businesses, too much perhaps to summarise in a few short paragraphs. As such I’m going to focus on retail; which is arguably the progenitor of the entire WFM industry. There was a Continue Reading…

Author: | July 7, 2017

Long gone are the days of massive organisations with rigid hierarchies and a workforce that joined in their teens and left in their sixties.  Long gone too, are the inflexible practices of centralised “command and control” style management, focused on ensuring Continue Reading…

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