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The message and mechanics of engaging employees post pandemic


When rules around facemasks are fluctuating faster than a flimsy fitting room curtain, retail leaders need a concise and consistent approach to communicating change.   It’s not just facemask policy that’s in flux of course. As we…

How can data help the high street?


Mike Callender, Executive Chairman of REPL, recently wrote an article for Digitalisation World about how data can help the high street. He talked about data integrity, taking inspiration from online, enhancing the high street experience…

Accelerate Your Digital Transformation


During these unprecedented times, retail faces challenges it must meet more accurately and rapidly than ever before. At REPL we have everything you need to reimagine the way you do business.   From legacy systems that…

Beyond Covid-19 – Optimising Warehouses and Dark Stores for the New Normal


Warehouses and dark stores are set to play an increasingly important role in the acceleration of online shopping and more agile distribution and manufacturing. To be capitalise on this shift, businesses must closely link employee…

What will the reopening of the high street look like?


Mike Callender, Executive Chairman for REPL, recently wrote an article for Elite Business discussing what the reopening of the high street will look like, whether customers will return and how businesses can safeguard its employees….

Half of UK shoppers unwilling to share their personal data with retailers – but still want a personal experience


Half of UK consumers are unwilling to share their personal data with retailers over concerns about how this is being used, with those aged over 55 revealed to be the least willing to provide any…

UK shoppers ‘reluctant to give up data despite valuing personalisation’


Half of UK consumers are unwilling to share their personal data with retailers over concerns about how this is being used, with those aged over 55 revealed to be the least willing to provide any…

Boosting the manager / employee relationship for ultimate employee engagement


When employees are engaged, they’ve got a lot to offer. Not only are they more productive, but Gallup has found they are also 21% more profitable and demonstrate 24%-59% less turnover. And with the cost…

REPL Supports Retailers in Getting Ready to Reopen with Complimentary WFM Review


Mike Callender, Executive Chairman for REPL Group, recently spoke with A1 Retail on how REPL is offering retailers a complimentary WFM review of their scheduling and communications processes to ensure they meet government guidelines for the…

Enabling the New Normal: A New Approach to Stock Management


Retailers have long sought a flexible supply chain to enable responsiveness to uncertain time frames, ensure effective management of supply and demand and make inventory work harder.  The best example of this during the Covid-19…

Enabling the New Normal: Greater Flexibility Around Staff Deployment


The Covid-19 pandemic has put flexible working at the forefront of the government’s economic response across the globe. The “work at home if possible” mantra of the UK government has obvious limitations for front-line retail…

Enabling the New Normal: Creating New Customer Journeys


How customers respond to the new normal will be carefully monitored by the retail sector. Early indications from countries where lockdown conditions are gradually lifting and stores reopening show promise. Markets like Germany and Australia…

Workforce Scheduling and Communications – Are You Covid Ready?


As the UK transitions from lockdown to the new normal, and the government begins to allow retail stores and hospitality venues to open, it’s critical that businesses respond to the guidance on how to open…

The Future of Retail in a Post-Pandemic World


The Covid-19 pandemic has polarised retail. While supermarkets and major online retailers have never had it so good, many other businesses face crippling closures and an uncertain future. With enormous social change comes big shifts…

Enabling the New Normal: The Importance of Technology for Physical Retail


It’s impossible to escape the impact of the Covid-19 pandemic on both physical and online retail. Different verticals have been impacted in various ways – be it a dramatic and unprecedented surge in demand for…

A New, Stronger Relationship Between Employer and Employee


The Covid-19 pandemic has created the conditions for a radical rethink of the relationship between retailers and their employees. These are the frontline retail workers (FRWs) who – alongside NHS, care home and logistics employees…

Lockdown ends: how retailers approach the challenges of re-opening


Chris Love, managing partner workforce transformation, REPL Group, speaks to Internet Retailing With the UK’s lockdown expected to start being lifted – albeit slowly – in the next few days, retailers across the board need…

Workforce management is key as retailers prepare to open doors


Chris Love, managing partner workforce transformation, REPL Group, comments for Retail Times “With the government due to announce its exit strategy to the current lockdown rules this week, retailers should be anticipating that they soon…