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Everything You Need To Know About NRF 2020


If you couldn’t make the event, or you did attend and need a recap, this article is for you. Here, we highlight the best bits of the NRF 2020 big event and reveal the hot retail technology topics everyone was talking about.

How AI Can Help Retailers Eliminate Shoppers’ Frustrations – and Create a Winning Customer Experience


Understandably, retail customers get irritated when they make a trip to a store only to find that the products they seek aren’t available – particularly if they received an email promo offer of a discounted…

Survey Calls for Improved Forecasting Tools for Customer Service


Mike Callender, REPL Executive Chairman recently spoke with the online publication Call Center Scheduling about our recent survey we conducted. You can read the full article by clicking here.

U.S. Retail Workers Lament Understaffing as their Biggest Frustration


Our Executive Chairman, Mike Callender talks with AP News about the results from our recent survey conducted with more than 1000 consumers and 500 retail workers. You can read the full article by clicking here….

Is Retail Understaffing Solved By AI?


REPL Executive Chairman, Mike Callender recently spoke with WWD about the findings from our recent survey, where we spoke with 1000 consumers and 500 retail workers. You can read the full article by clicking here.

How Technology Continues to Change the Future of Retail


Retail is still enduring a major transformation as the physical and digital worlds both collide and complement. In thinking about what the next several years may hold, we decided to explore perspectives from both retail…