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Enabling the New Normal: Creating New Customer Journeys


How customers respond to the new normal will be carefully monitored by the retail sector. Early indications from countries where lockdown conditions are gradually lifting and stores reopening show promise. Markets like Germany and Australia…

Enabling the New Normal: Greater Flexibility Around Staff Deployment


The Covid-19 pandemic has put flexible working at the forefront of the government’s economic response across the globe. The “work at home if possible” mantra of the UK government has obvious limitations for front-line retail…

Enabling the New Normal: A New Approach to Stock Management


Retailers have long sought a flexible supply chain to enable responsiveness to uncertain time frames, ensure effective management of supply and demand and make inventory work harder.  The best example of this during the Covid-19…

Customer Experience is King. Long Live the King.


The importance of customer experience has long been recognised in retail. Informed consumers seek balance between immediate satisfaction and compelling experiences with brands and products. This dichotomy will only continue, embellished by an increasing pace…

Introducing the IFSF API Standards Simulator


The fuel retail industry is entering a period of significant disruption. By 2035, the sale of new petrol and diesel cars will be banned in the UK. Over the next few decades, the shift towards…

Why EVs and AVs could be a ‘win’ for future retailers


Chris Griffiths, Managing Partner at REPL, recently spoke with TechHQ about the move to EVs being a “complete game-changer” for retail. New commercial opportunities will arise; fuel (or charging) stations could launch value-adding subscription services and app-based…

The Power of POS in Fuel Retail: 2019 Insights


The world of POS has evolved rapidly over recent years. Innovations such as contactless payment and biometric personalisation have all made significant real world headway. One of the evolutions in POS has been the ability…

Fuel Retail: The Future


Fuel retail is evolving. With a UK ban on sales of new petrol and diesel cars set for 2035, its days of relying on fossil fuels are numbered.  The future will see different types of…

Is it time to remove the POS?


Chris Griffiths, Managing Partner for Customer Experience at REPL, recently spoke with A1 Retail to talk about whether it is time for the traditional point of sale (POS) to be removed. To read the full…