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REPL Supports Retailers in Getting Ready to Reopen with Complimentary WFM Review


Mike Callender, Executive Chairman for REPL Group, recently spoke with A1 Retail on how REPL is offering retailers a complimentary WFM review of their scheduling and communications processes to ensure they meet government guidelines for the…

Enabling the New Normal: Greater Flexibility Around Staff Deployment


The Covid-19 pandemic has put flexible working at the forefront of the government’s economic response across the globe. The “work at home if possible” mantra of the UK government has obvious limitations for front-line retail…

Enabling the New Normal: Creating New Customer Journeys


How customers respond to the new normal will be carefully monitored by the retail sector. Early indications from countries where lockdown conditions are gradually lifting and stores reopening show promise. Markets like Germany and Australia…

REPL Offers Continued Support to Customers and Employees During COVID-19 Outbreak


A message from Mike Callender, Executive Chairman, and Cerys Johnson, CEO, REPL Group In light of the COVID-19 pandemic, we remain committed to supporting our customers, while maintaining the safety and wellbeing of our workforce….

REPL Group expands operations in South Africa with a second global office opening


Retail IT consulting and technology firm REPL Group has announced the opening of a new South African office. Located in Cape Town, this will allow the group to expand on its existing presence in the…

REPL Helped Dunelm Successfully Deliver


The Client Dunelm is the UK’s leading soft furnishing and homeware retailer operating 172 stores across the UK and employing 7,000 people. The retailer places a focus on quality, style, value and making customers’ lives…

‘Short-term discounting isn’t the answer to the high street’s problems’: study


Mike Callender, Executive Chairman of REPL, recently spoke with Internet Retailing about a study we recently conducted showing that short-term discounting isn’t the answer to the high street’s problems. The study found that while 31% wait…

Retail facial recognition and eye tracking the next tech wave, maybe


Jon Hughes, EVP of REPL, recently spoke with TechTarget to discuss whether he thinks facial recognition and eye tracking are the next retail tech wave. Stores and restaurants are testing retail facial recognition technology to…

Everything You Need To Know About NRF 2020


If you couldn’t make the event, or you did attend and need a recap, this article is for you. Here, we highlight the best bits of the NRF 2020 big event and reveal the hot retail technology topics everyone was talking about.

Customer Experience is King. Long Live the King.


The importance of customer experience has long been recognised in retail. Informed consumers seek balance between immediate satisfaction and compelling experiences with brands and products. This dichotomy will only continue, embellished by an increasing pace…