News and Insights


25 Aug

High-end UK retailer selects REPL to drive best practice and ensure ROI of Dispatcher Warehouse Management System (WMS)

John Lewis Case Study

The Need

A UK high-end department store company wanted to review their current version of Blue Yonder Dispatcher Warehouse Management System (WMS) and understand the benefits of moving to a new version. They were aware
they had several modifications and wanted to understand if they would still be required to implement this new version of Dispatcher.

The department store business needed a world-class systems integrator to own the end-to-end delivery of this programme.

The programme included implementing the solution at a brand-new site, in addition to upgrading the existing sites to the latest version of Blue Yonder Dispatcher.

The Solution

REPL provided programme management and systems integration services. Onboarded from the very beginning, REPL helped the client redesign
their solution to improve productivity, embrace industry best practice and reduce the number of modifications from eighty down to four.

The Result

Six sites are successfully operating the new solution.

Additional analysis has been provided for the client to define the strategy for future upgrades and to increase the scope of the products the solution covers in their warehouses. New opportunities and full business cases have been approved with new scope identified as a priority for delivery.

The REPL Difference

The client wanted a partner who would work with them to drive best practice into their new warehouse and challenge existing ways of working. Their partnership with REPL ensured their investment in the new version of Dispatcher WMS was maximised and that future upgrades would be easily implemented thanks to a near vanilla solution.

We worked closely with the business teams to fully understand their
processes and offered constructive challenge and alternative options
when we identified an area of best practice opportunity. Consequently, a
combination of advanced configuration and best practice adoption resulted
in a successful implementation, a new templated configuration approach and a solution with minimal system modifications.

We also provided the client with access to one of our Account Managers and
our Chief Operations Officer to provide delivery assurance and feed into the
Programme Steering Group , drawing from their experience of delivering
WMS solutions and large retail programmes to other retailers.

To access the full case study please click here.

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