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M&S transforms workforce scheduling for 80,000 colleagues
Chris Love, Managing Partner for REPL, recently spoke with Retail Times about our recent collaboration with JDA and Microsoft Teams to implement a solution for M&S. To simplify its in-store operations, M&S needed to combine its employee communications channels to unite employee engagement functions in one place. M&S selected JDA Workforce Management and JDA gold partner REPL to achieve this, empowering the M&S workforce no matter where they are, to see and swap shifts, review their schedule and make changes as needed.
“This is significant as each store has an average of 80-100 employees with an average of 300 shifts per week, and 10 to 20 shift changes per store per day. This has been a very exciting project for us, and the end result has been testament to the collaboration between us, Microsoft Teams, JDA and M&S.”
Chris Love, Managing Partner for REPL
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