Managed Services Director

Working closely with our Operations Director you will be a key player within the team responsible for the total growth and delivery of REPL’s Managed Service capability. This is a career-changing opportunity for somebody ready to make an impact and further their career within a growing consultancy.

As an equal opportunity employer, we recognise the value of an inclusive workforce and particularly encourage applicants from a diverse range of backgrounds.

What you will be doing

  • Responsible for operational excellence of the managed services assuring a reliable, responsive and secure operation.
  • Develop a deep understanding of existing customers services, ensuring robust SLA’s are in place and that the relevant operational and technical teams understand and are skilled to achieve these.
  • Implement processes for monitoring/ alerting, systems maintenance, capacity management, change control, applications processing, communication, network, and security services, production and test environments and other solutions as deemed necessary.
  • Provide leadership and guidance to project & delivery teams during the pre-sales, design and implementation process.
  • Work closely with the sales team and partners to support all relative sales activity.
  • Proactively work to improve process and operation by streamlining operation and reducing the cost of operation over time.

What we’re looking for

  • Service Management background with experience managing £100k to £10m Support Contracts.
  • Working knowledge/experience across a wide range of infrastructure platforms and technologies.
  • Excellent commercial acumen and analytical skills.
  • Proactive and flexible with a can-do attitude.
  • Strong problem-solving skills and demonstrative strategic thinking.
  • Demonstrative track record of successfully delivering large complex programmes and projects.
  • Experience in creating, growing and managing effective Service and Support teams.
  • Experience in managing geographically disparate teams working on multiple products.
  • Deep understanding of principles of delivering service to ITIL framework. (Including to relevant ISO standards – (27001, 9001).
  • Experiences of all phases of the sales cycle.

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