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customer experience.

achieve business agility and deliver a seamless shopping experience.

contact us.

transform the customer experience.

Retail is undergoing a period of epochal change at present, but one thing remains consistent. The Customer is King. Long live the King!
 
REPL helps retailers reimagine their customer experience and implement technology solutions to surprise, delight, attract and retain their customers. With a deep specialism with in-store technology, unified commerce and omni-channel solutions, REPL is a world leader in bringing digital best practice to the high street. REPL works across a multitude of retail and hospitality sectors including convenience, fuel, grocery, department store, apparel, restaurants and homeware. We bring innovation, new ways of working and have deep relationships with the leading software providers in the market as well as smaller innovative new market entries. 
 
Whether you are looking to develop a new omni-channel strategy, implement a best-of-breed Point of Sale solution or pilot new digital customer journeys, REPL is well positioned to help.

“For retailers, appealing to the
digital-savvy shopper isn’t as simple as just upping their online game.

Instead, they need to craft a seamless purchase journey between the physical and digital.

Friction-free shopping, regardless of whether you’re in store or on your phone"

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Chris Griffiths,
Managing Partner Customer Experience,
REPL

achieve a seamless journey online and offline.

Retailers must remove friction from the shopping experience. Post-pandemic 84% of shoppers plan to purchase via mobile apps, 80% by social media networks, 77% on company websites, and 78% in stores, according to Accenture research. Customer journeys grow increasingly more and more complex and ensuring a frictionless interaction requires the right business processes and technology solutions to be in place. REPL Group can help your organisation get this right.
 
We strongly believe the in-store experience remains a critical facet of retail. Whether you are fuelling or charging your car; buying a gourmet sandwich and coffee or trying on a designer pair of jeans, physical retail matters. Experiences matter. And technology can play a critical role in getting physical retail right. 
 
Contact REPL Group today to explore how we can help you design and implement your digital in-store future today.

achieve a seamless journey online and offline.

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collaborate with us on your customer experience initiatives.

work with out team to achieve business flexibility and delight your customers.

Problem Solving-01 in-store technology.

deliver world-leading in-store technology solutions including best of breed Point of Sale providers.

Social Media-01 omni channel & payments.

design and implement new omni-channel experiences and payment solutions.

ds-icon6 loyalty & insights.

understand your customer and use insights to deliver new and exciting experiences.

2021-APRIL-WhatWeDoIcons-MANAGEDSERVICESAssets_(Singular) Positive enterprise store operations.

use technology to deliver improved store operations and efficiencies.

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Lorem ipsum, or lipsum as it is sometimes known, is dummy text used in laying out print, graphic or web designs. The passage is attributed to an unknown typesetter in the 15th century who is thought to have scrambled parts of Cicero's De Finibus Bonorum et Malorum for use in a type specimen book.

Read more

Lorem ipsum, or lipsum as it is sometimes known, is dummy text used in laying out print, graphic or web designs. The passage is attributed to an unknown typesetter in the 15th century who is thought to have scrambled parts of Cicero's De Finibus Bonorum et Malorum for use in a type specimen book.

Read more

Lorem ipsum, or lipsum as it is sometimes known, is dummy text used in laying out print, graphic or web designs. The passage is attributed to an unknown typesetter in the 15th century who is thought to have scrambled parts of Cicero's De Finibus Bonorum et Malorum for use in a type specimen book.

Read more

Lorem ipsum, or lipsum as it is sometimes known, is dummy text used in laying out print, graphic or web designs. The passage is attributed to an unknown typesetter in the 15th century who is thought to have scrambled parts of Cicero's De Finibus Bonorum et Malorum for use in a type specimen book.

Read more
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enabling seamless customer journeys in a post-COVID world.

Research shows that companies with organisational agility see improved financial performance of between 20-30%. Achieve this by embracing a composable enterprise approach that delivers unified commerce, creating a seamless retail journey and personalised in-store experiences. 

Download the E-book
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our partners in customer experience.

related services.

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integration & architecture.

connect and rationalise your systems landscape for greater visibility, data quality and return on software investment.

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data science.

drive meaningful decision-making and performance improvements from the insights available in your existing data.

Learn more
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development services.

upgrade and improve the software that your business relies on to make it a better fit for your processes and requirements.

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change management.

successfully implement change across your organisational transformation to achieve project objectives and business value.

Learn more
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implementation.

achieve faster go-live and time to value, increasing speed of adoption and delivering to scope.

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testing as a service.

introduce technology and innovations to your business processes or customer facing environments with confidence.

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what our clients are saying about us.

inspire your workplace.

talk to our team of experts, specialists in the areas of customer experience, workforce management and supply
chain, about your challenges and objectives to see if we can help.

get in touch.
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