“Investing in staff doesn't just mean increasing salary and bonuses. It is also about upskilling, motivating, and listening to the teams on the ground to create an agile, multi-skilled and engaged workforce.”
As the digital and employment landscapes evolve, people practices are also changing. We offer agnostic systems advice, recommending the best solution for your business needs. Giving you and your team the crucial information you need, when you need it.
schedule with confidence and agility with reduced manual intervention.
reduce overheads and protect profit through increased productivity.
improve customer satisfaction with the right people with the right skills in the right places.
create budgets and what if scenarios quickly and efficiently.
capture time and integrate with payroll accurately.
communicate effectively with frontline workers.
prepare your business for the next 5-10 years through innovation.
Focus on costs and productivity is a critical aspect of any business model. As traditional bricks and mortar retail declines companies need to find ways of improving productivity whilst controlling costs. A key component is the employee ‘flexibility’ – multi skilling, working across business units, the use of Gig or contingent workforces whilst recognising the importance of stable, long term employees with consistent patterns.
There is a shift from treating employees as a commodity that can be replaced to a employee centric model recognising the importance people to the success of a company. Many retailers are focused on becoming an ‘employer of choice’ and recognise the revenue and profitability benefits of achieving this.
Technology is playing a key role in workforce transformation. Solutions that replace employees are growing but more critically technology can be at the heart of workforce transformation driving real change and improving the employee experience whilst delivering tangible business benefit. As an example the explosion of mobile technology coupled with a BYOD shift is allowing a direct link to frontline workers.
the Covid-19 pandemic and its resultant lockdowns have led to the rapid acceleration of a number of digital transformation trends in retail workforce management that have been going on for some years now. Read what steps retailers can take today to support and engage their workforce.
connect and rationalise your systems landscape for greater visibility, data quality and return on software investment.Learn more
drive meaningful decision-making and performance improvements from the insights available in your existing data.Learn more
upgrade and improve the software that your business relies on to make it a better fit for your processes and requirements.Learn more
successfully implement change across your organisational transformation to achieve project objectives and business value.Learn more
achieve faster go-live and time to value, increasing speed of adoption and delivering to scope.Learn more
“If you look at the workforce management solution as a cost reduction programme, then we've succeeded by more than 200%.”
"We always want to exceed customers' expectations no matter how they choose to shop at Walmart and having our associates in the right place at the right time is the cornerstone to achieving that goal. Our collaboration with REPL has been an important part of implementing our new scheduling system for associates, which is helping provide predictable and flexible scheduling options."
Of all the many COVID-driven changes in consumer behaviour in the last 12 months, perhaps the most...Read More