News and Insights


25 Mar

REPL Offers Continued Support to Customers and Employees During COVID-19 Outbreak

REPL Front Office Image

A message from Mike Callender, Executive Chairman, and Cerys Johnson, CEO, REPL Group

In light of the COVID-19 pandemic, we remain committed to supporting our customers, while maintaining the safety and wellbeing of our workforce.

We understand that these are challenging times for many of our customers and admire the way that retailers are adapting to these changing requirements. Over the last week we have seen many retailers demonstrating that they are willing to put the wellbeing of their customers and employees above all else. We are dedicated to supporting retailers during these exceptional circumstances and are ready to adapt as their needs dictate.

As a people business, our utmost priority is the safety and wellbeing of our employees and having closely monitored the outbreak of the virus, we were able to prepare our employees for remote working and took the decision two weeks ago to close our offices around the globe. This has allowed us to protect our employees while maintaining business as usual to ensure we continue to deliver the services and support our customers require.

With workforce management solutions playing a key role in our business, we have been able to equip our employees with the tools they need to maintain lines of communication both amongst each other and with our clients. Our existing technology, including tools such as Microsoft Teams, is proving useful in unifying our employees around the world and is enabling us to communicate to a wide group of people, with our recent company update seeing 280 remote live attendees.

In what could be very isolating times, we believe it’s important to continue to engage our workforce remotely, so we are running plenty of social events including a remote family afternoon tea and quiz to bring our employees together and boost morale.

The safety of our workforce, their families and communities is of paramount importance to us and we recognise that during this period of uncertainty, our employees may face a number of challenges, consequently we are supporting flexible working hours to help those with families.

Our employees and customers should be reassured that we are continuing to revert to our business continuity plans, which are well thought-through and robust in order to cope with these exceptional circumstances. We also continue to monitor government advice and will act accordingly at all times to support our employees, customers and partners through these unprecedented times.

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